FAQ
How to modify and delete categories?
Can categories be organized into main and subcategories?
How to reorder accounts？
How to add custom accounts?
Can I set up two accounting books, one for my personal finances and another for my business?
How to search expenses by category or amount range？
How are net assets, debts, and total assets calculated？
How to set the initial balance for an account?
How to account in foreign currency?
The base currency has been changed to AUD, but the app still shows amounts in USD
How should I record credit card expenses？
How to set up automatic repayment for credit cards？
How to set up credit card installments?
What charts are available besides the Expense Pie Chart?
How to view the spending trend of an individual category?
Why are some expense data not showing in the charts?
Is it possible to recover a deleted account book?
How to set passcode lock for the app?
How to use Face ID?
What to do if I forget the Pattern Lock?
How can I transfer my data to a new phone?
How to transfer data to an Android phone?
How to export photos?
How to resolve CSV export failure?
How to fix Backup Failed.Error:"kakeiboData.zip" couldn't be moved to "Documents"
Why do Ads still appear after purchasing Remove Ads?
What to do if the app cannot be launched after updating?

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What to do if the app cannot be launched after updating?

PreviousWhy do Ads still appear after purchasing Remove Ads?

Last updated 1 year ago

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If you're having trouble opening the app after an update, please try the following steps to reinstall the app:

Restart your phone once.
Go to iPhone's Settings > General > iPhone Storage
Select Pennyworth
Tap the "Offload App" button

※ Unlike deleting, offloading will keep your accounting data.

Reinstall the app

If reinstalling doesn't solve the problem, please contact swalloworks@gmail.com directly.