> For the complete documentation index, see [llms.txt](https://pennyworth-faq.swalloworkstudio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pennyworth-faq.swalloworkstudio.com/how-to-resolve-csv-export-fail.md).

# How to resolve CSV export failure?

**1. Is the default Apple \[Mail] app installed?**

Pennyworth relies on the default \[Mail] app to send emails. If this app is missing, reinstalling it should resolve the export issue.

![list](https://3010694196-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWfsRm55RZIvgn03dfnUp%2Fuploads%2Fgit-blob-e0d2f6bc2b6f5657df8dcf12f1390321c1af2890%2Fmail_app.jpeg?alt=media)

**2. Set the iPhone's default mail app to Apple's "Mail"**

If you've set a third-party app as your default mail app on the iPhone, switching it back to the standard "Mail" app may fix the problem.

**3. Are there unsent emails in your \[Mail] app's 'Outbox'?**

A buildup of unsent emails can interfere with CSV exporting. Open \[Mail] and refresh to send any pending emails.

**4. Are your email account settings correct?**

If your \[Mail] app is functioning properly, please verify your email settings against this official Apple guide:

Add an email account to your iPhone, iPad, or iPod touch

<https://support.apple.com/en-us/102619>